Retail Sales Manager

Retail Sales Manager

We are currently looking for a Retail Sales Manager for our Luxury Brand to join our exciting team of professionals. Retail Manager is responsible to head the diversification, growth and expansion plans of the brand in retail. The main responsibility is driving the growth by nurturing new business ideas with strong creativity in handling Business. To be In-charge of developing, implement growth, identify and negotiate new locations and relationships.

Job Profile:  Organize all store operations and allocate responsibilities to personnel  Supervise and guide staff towards maximum performance  Prepare and control the store’s budget aiming for minimum expenditure and efficiency  Deal with complaints from customers to maintain the store’s reputation  Inspect the areas in the store and resolve any issues that might arise  Plan and oversee in-store promotional events or displays  Keep abreast of market trends to determine the need for improvements in the store  Analyze sales and revenue reports and make forecasts  To manage marketing plan, budgets and calendar for all brands.  To manage PR activities of the brand.  Advertising and Sales promotions planning and implementation.  Ensure the store fulfills all legal health and safety guidelines  Training, supervising and appraising staff.  Negotiating, networking, and managing relationships with mall managements  Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.  Ensuring compliance with health and safety legislation  Preparing promotional materials and displays  Liaising with head office and providing daily report to Management.  Interview, hire, and train new store employees involved in sales  Monitor the performance of existing retail sales staff  Assign duties to store sales staff  Prepare sales staff rosters  Answer questions sales staff have about their duties, rosters, and other aspects of work life  Answer complex questions and resolve complaints that other sales staff are unable to solve to the customer’s satisfaction  Motivate sales staff to deliver excellent customer service, improve their efficiency, and meet sales quotas
 Counsel sales staff who are unreliable, failing to perform or otherwise not complying with company policies and procedures  Develop and maintain retail store budgets  Monitor inventory levels and order new products as required  Liaising with head office

Typical responsibilities of the job include:  Leadership – As a manager, you must be seen by your staff and customers as the person in charge.  Strong communication skills – Retail sales managers spend most of their time speaking to customers and sales staff. They need these skills to make sure conversations are productive for all parties.  Customer service – Retail sales managers often deal with customers when they’re unhappy or frustrated. Their customer service skills help them change the moods of these disgruntled customers and give them a positive impression of the store.  Problem solving – When customers complain about products or service and employees have disputes, retail sales managers must draw on their problem-solving skills to find satisfactory resolutions for parties involved and for the store.  Patience – Dealing with demanding customers and difficult workers can be challenging, but patience should help retail sales managers in these circumstances.  Motivational – Retail sales managers draw on their motivational abilities to encourage sales staff to meet sales quotas and deliver exceptional customer service.  Organization – Organizational skills help retail sales managers determine the duties their employees should complete during each shift.  Effective delegation – Retail sales managers must look to their sales teams to effectively run the store. Good retail sales managers know their team members’ strengths, which jobs are of the greatest priority, and how best to delegate tasks.  Stress management – Retail stores can be stressful environments, so retail sales managers need to know how to cope well with extra pressure.  Fast learner – As the retail industry develops, stores often introduce new practices, policies, and technologies. Retail sales managers must adapt to these changes quickly so they can incorporate them confidently into their business practices.

Requirements:
This position requires a bachelor’s degree business administration, sales or relevant field, MBA is preferred. Over 8 years of Sales or strong business development experience from Luxury industry.
 Proven experience as retail manager or in other managerial position  Knowledge of retail management best practices
 Outstanding communication and interpersonal abilities  Excellent organizing and leadership skills  Commercial awareness  Analytical mind and

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