Front Desk Agent

Role

• Following company standards in the daily work
• Ensuring a quick and friendly guest service
• Following the cashier discipline
• Taking all the guests’ request into consideration and forwarding them to the departments in charge
• Welcoming guests and maintaining their loyalty
• Promoting for the guests Accor Loyalty Programme
• Ensuring member of Accor Loyalty Programme gets all the required treatment
• Ensuring guests’ accounts have no over limits

Requirements

Skills
• Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 2 to 5 years Languages essential English
• English and second language as an advantage (Arabic/Russian)
• Skills required:
• Opera PMS
• Resa Web
• Hotel Link
• Answer phone calls and receive orders
• Cooperate with other workers
• Maintain track of deliveries
• Manage delivery-boys.

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